CDK Global Heavy Equipment is proud to partner with Tethr It Now, a real-time, integrated video calling platform that connects experts with users to troubleshoot technical problems in a whole new way.
Easy-to use-technology! Can be used from any connected device with no apps to download —all you need is an internet browser and a mobile device.
Connect in less than five seconds and experience a 58 percent reduction in repeat truck rolls.
Know the problem before heading to the job site and be able to assign the appropriate resources to get it resolved.
58% reduction in repeat truck rolls
69% improvement in resolution
41% reduction in training time
Tethr It Now Features
Transform your customer support and enhance your virtual customer experience with an integrated solution to expand dealership efficiencies while providing excellent customer service.
Guide operators through troubleshooting and training from afar.
Inbound Call Routing
Customers can select customized skills and inbound calls will ring through the computer and route to the first available agent.
Dispatch Technicians knowing they will arrive with the right parts and tools.
Conduct equipment inspections without having to leave the store.
CDK IntelliDealer™ Integration
API allows for fast integration into IntelliDealer to launch calls, take pictures with optional annotations, record videos, capture GPS, chat, compose notes and share media/data back to the customer record in the CDK DMS.
Expert Resolution Faster
Tether in the engineer for an enhanced customer experience — from Technicians to Service Managers to Factory.
Precision Tech Support
Handle the quick fix by seeing what they see and training virtually, which allows you to support more customers.
Experience 58 percent reduction in repeat truck rolls. It takes time and money to send a Technician to a job site to troubleshoot an issue. By using Tethr It Now technology, you can be more efficient with your staff and take your operations to the next level.
Tethr It is a platform that visually connects experts with customers and service personnel in the field driving efficiencies, cost savings and up-time. Since it’s a cloud-based platform, no additional hardware or software is required and works from any pc, smartphone or tablet.
Experienced technicians are retiring. Shortage of qualified technicians is a concern. Be able to extend your technicians career by 3-5 years by using Augmented reality technology, putting experienced technicians in an educator role, without having to go through the physical requirements or daily rigors of the job, for the younger technicians to learn and be an expert in the future.