MyDealer

Build better, more profitable customer relationships 24/7 by deploying MyDealer as your self-service customer portal.

GROW LOYALTY & RETENTION WITH A CUSTOMER-CENTRIC APPROACH

Customers engage when and where they want, making them better informed and happier.

IMPROVE PRODUCTIVITY FOR BOTH YOUR DEALERSHIP AND YOUR CUSTOMER

With more effective, on-demand communication and action, phone calls, emails, and transactions that tie up resources are vastly reduced and, in many cases, eliminated.

DRIVE REVENUE BY LEVERAGING THE STRONGEST E-COMMERCE SOLUTION IN OUR INDUSTRY

With access to 60+ parts catalogs, MyDealer provides you with the e-commerce site you have been looking for! Streamlined, one-stop-shop parts ordering not only saves time for your customer but also frees up your staff - eliminating the need to learn and use multiple ordering systems.

MyDealer Features

Build better, more profitable customer relationships 24/7 by deploying MyDealer as your self-service customer portal. Be the dealership that anticipates, meets and exceeds your customers’ needs by giving them self-service access to their account information, price quotes, equipment and parts descriptions & availability and allows them to request service appointments, pay invoices and purchase parts from many catalogs through a built-in e-commerce platform anywhere, anytime, on any device .

Request Appointments

Enable your customers to request service appointments online, for the date and time that works best for them – eliminating unnecessary calls.

PARTS SHOPPING AND ORDERING

Customers can view and purchase parts available from many catalogs, including ARI, pay for their order by credit card or ACH payment and determine if they want delivery or pick up. This streamlining of parts ordering is a gamechanger in our industry!

ACCESS TO ACCOUNT INFORMATION

Customers can Quickly review and approve quotes or ask for more details as well as view invoices, statements and prior orders, and make ACH payments

Answer Customer Questions

Give customers easy access to news, statements, and information about equipment for sale and rent, along with the ability to conveniently ask questions.

Customer Profile

Customers can easily keep their profile information current and even let you know when they’re ready to buy or sell.

Intuitive User Interface

With a sleek, easy-to-use interface and a secure environment, customers can use MyDealer with confidence and ease.

Customization

Define the look and feel of your customer portal from logos and backgrounds to colors and theme to aligning with your company’s brand guidelines. You can also set security levels to customize each customer’s access.

ADVANCED TROUBLESHOOTING

Add Tether It Now, a real-time integrated video calling platform that connects experts with users, for timely remote troubleshooting.

Enhance Your Virtual Customer Experience

Provide better service without all the lifting. Build customer relationships 24/7 with MyDealer and its self-service access. Improve your customer’s experience with on-demand account information anywhere, anytime.

Now your customers can shop and easily access the parts they need in MyDealer with fewer clicks. The new ARI PartStream integration lets customers interact directly with ARI parts books and others without leaving the MyDealer website.