Start Transactions Right
Quick customer read-outs provide info before you even pick up the phone.
Engage Customers
Understand customer needs and have key information at arm’s reach.
Optimize Operations
Collaborate easily across departments with an intuitive suite of tools.
CDK Voice Connect Features
Integrated Communications
Connect your dealership team and your customers with a suite of powerful tools, including detailed call read-outs, presence, IM, voice, video, and desktop sharing.
Receptionist Console
Turn your dealership’s first point of contact into a business driver. Voice Connect’s intuitive receptionist console makes it easy to relay calls to the right departments and with the right information.
Detailed Customer View
Get a top-down view of your customer’s purchase, service, and transaction history. With Voice Connect, business-critical customer information is always available — and in an instant.
Collaborative Tools & IM
Find synergy across all of your departments with a robust messaging and collaboration tool-kit. See who’s available (Presence) and chat for quick communication (IM) to easily connect with your team.
Phone as a Service
Choose a device that is right for your dealership and employees with CDK NextPhone, a device as a service model, that gives you greater flexibility and lower costsMap
Do More With Voice Connect
Even in a world of email and instant messaging, the majority of people will still call your dealership to inquire about a vehicle, schedule a Service appointment, or take a test drive. Our integrated communications solutions help your dealership connect and communicate via presence, IM, voice, video and desktop sharing.
Get Informed Fast
Integrating CDK Voice Connect with your CDK Dealer Management System (DMS) and CDK Customer Relationship Management (CRM) applications gives you instant, complete access to customer information, sales history, showroom visit information, service appointments and more.